TERMS & CONDITIONS

This website is operated by KristinaTruDesigns Limited a company duly incorporated under the existing laws of Hong Kong. Through the site, the terms “we”, “us” and “our” refer to KristinaTruDesigns Limited and mention of KTD is referenced to KristinaTruDesigns Limited/KristinaTruDiamonds. We offer this website, including all information, tools and services available from this site to you, the user, thereof condition subject to your acceptance of all terms, conditions, policies and notices stated by us hereinafter. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

KristinaTruDiamond’s website is an online platform that operates at the internet address www.kristinatrudiamonds.com , the accompanying online shop can be found at www.shop.kristinatrudiamonds.com

Please read the following terms & conditions that govern the use of this website before accessing, using our website or placing any orders.

KristinaTruDiamonds is registered under the trading name of “KristinaTruDesigns Limited”, incorporated under the companies Ordinance (Chapter 622 of the Laws of Hong Kong), and that the company is a limited company with Business registration number: 11369441215-000-05-18A Address: 15/F, Hang Yu Building, 45-55 Cadogan Street, Kennedy Town, Hong Kong. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

KTD at its sole discretion reserves the right to amend, change, modify any of the terms, policy or guidelines of the conditions of usage of this website at any time. The user acknowledges and assumes all responsibility for using the website and associated content thereof. We do reserve the right to deny access to this site and associated content at any time without notice.

Bespoke Jewellery Design and Confirmation

The buyers’ verbal confirmation or electronic communication such as via email/Whatsapp/social media confirmation of the purchase of the diamond(s)/jewellery constitutes a confirmed sale, and the buyer will be invoiced as per agreed pricing norms. The seller will request the buyer’s approval of the design before the crafting process commences. Any major changes to the design that cannot be modified at the mounting* stage will be allowed at the expense of the buyer. The buyer will also bear any major changes/alterations after completion.

* Mounting refers to the mid production item prior to diamonds being set.

Bespoke Jewellery Payment Terms

The order confirmation shall be followed by a deposit payment which is required within 72 hours from the sales invoice date. When placing an order, the buyer agrees to make full payment of the centre stone on demand thereby allowing the seller to commence work on the jewellery, while the remaining sum/payment could be made before delivery takes place. If a payment is not credited into the sellers account for any reasons foreseen/unforeseen, the buyer shall forfeit the ownership of any item/s purchased. Any portion of the purchase price unpaid will be considered due before delivery. In addition, the Seller shall have the right to pursue any remedies available at law or as provided herein and shall be entitled to reimbursement from Buyer for Seller’s cost of collection, including attorney fees, legal fees and costs and disbursements.

Warranty

KTD will repair any manufacturing defects up to one year after purchase. The jewellery must be returned to KTD for inspection by our jewellers to assess if the defect is indeed a manufacturing fault or the issue arise from a cause of damage. KTD further emphasizes that any damage/defect arising from transit, beyond the control of KTD will not render KTD liable for any damages or costs or reimbursements.

KTD will provide one complimentary resize for engagement rings that have been designed and crafted by KTD. Re-sizing will be done on site and must be done within one year of purchase.

Our free repair schedule applies only to pieces made by KTD is:

  • One time resizing within one year – Free of charge
  • Engraving – Free of charge
  • Tighten of claws – Free of charge
  • Repairs/remodelling/reassignment of jewellery/designs not made/offered by KTD is/are not covered under this policy.

Valuations, Insurance and Shipping

KTD recommends clients to purchase insurance coverage on their jewellery. Insurance will protect against damage, loss or theft and as such indemnify losses borne by the buyer. For clients located within the jurisdiction of Hong Kong, KTD can introduce buyers to partner insurers. Overseas customers will be required to pay for shipping and insurance of their jewellery. We offer the use of our FedEx account for ease of transportation. However, costs will be borne by the customer.

Ethical Sourcing

KTD purchases diamonds through the most respected suppliers who adhere to and enforce the standards established by the Kimberley Process and World Diamond Council System of Warranties, which are international mechanisms that ensure the traded diamonds to be free of conflict sources.

KTD Best Practice Principles

  • KTD undertakes to make a rigorous endeavour to adhere to industry best practice principles as outlined underneath:
  • KTD is committed to providing best customer satisfaction for all products offered by it’s Bespoke Jewellery line of business.
  • KTD adheres to the highest levels of professionalism and ethics within the diamond jewellery industry.
  • KTD aims to be an industry leader in setting the tone for diamond jewellery designing and diamond jewellery.
  • KTD fully complies with international best practices and related regulatory framework.
  • KTD not only has expertise in providing the best bespoke jewellery but also ensures end to end delivery process compliance.
  • KTD observes best in class craftsmanship in jewellery designing process.
  • KTD believes in continuous improvement and continuing development processes.
  • thereby raising the bar of ethical accountability enabling consumer satisfaction at newer paradigms.
  • KTD’s internal compliance manual provides for anti-bribery, anti-corruption measures, anti-money laundering standards as per international standards prescribed by the FATF, adherence to UN Sanctions Ordinance, PEP Risk Mitigation Strategies and doing business with PEPS.

Site Content and disclaimer

KTD website operating as kristinatrudiamonds.com and all content and other materials, including, the KTD logo, and all designs, text, graphics, pictures, selection, coordination, ‘look and feel’, information, data, software, audio/video files, other files and the selection and arrangement thereof (collectively, the “Site Materials”) are the sole property of KTD. Any misrepresentation or unauthorized usage thereof of facts/figures, data, cookie usage, offline content shall render the offender liable to prosecution as per existing laws in the courts of Hong Kong.

KTD disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials in our site. KTD does not represent or warrant that materials in our site or the services are accurate, complete, reliable, error-free. In the event of a hacking of its website and contents thereof. KTD does not warrant that our site or its servers are free of viruses or other harmful components as such warranties are not in control of KTD Non compete clause

Customers and users of KTD do hereby unconditionally agree to the fact that the designs provided by KTD shall remain property of KTD and as such any material reproduction of KTD designs by competitors or similar business houses without appropriate authorization and consent shall render such entities/users/individuals liable to prosecution under available remedies at law in Hong Kong.

Privacy policy

KTD advocates personal information protection and privacy of all our customers and users of the website. From the moment customers/users contact us, we pledge to ensure exclusivity, client confidentiality and protection of your identity and any information shared with us. KTD strictly adheres to privileged communication standards and thus does not share any client details with third parties unless required by law/law enforcement agency/regulatory body or for ensuring compliance with court orders.

We may occasionally collect personal data, such as your name, email address and preferences, so as to enhance our personalized service for your enjoyment. In such situations where we may utilize your information for the purpose of providing better service, we will not use such data to send you spam emails or forward your personal information to any third parties not employed by KTD. We comply with the Personal Data (Privacy) Ordinance (Chapter 486) of Hong Kong on all occasions. Should you have any concerns or enquiries as to how we handle your personal data, please do not hesitate to contact us at [email protected]

Limitation of Liability

In no event shall KTD, its directors, members, employees or agents be liable for any direct, indirect, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our website, the products and services, or the content thereof or accessed through our site, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction.

Questions & Contact Information

If you have any questions, please do not hesitate to contact one of our Diamond and Jewellery Consultants at [email protected] or +852 55295677